City of Concord to automate hiring process

Jan 4, 2013

The City of Concord’s Human Resources Department will launch a new web-based applicant tracking system on Monday that will drastically reduce the amount of paper and time required to fill vacancies. The City will begin using OpenHire recruitment software designed by SilkRoad Technology, to automate the hiring process while saving time and money.


“The recruitment process itself will not drastically change, HR is simply automating the manner in which we receive applications and communicate with applicants, hiring managers, and department directors,” said Jeannine Sargent, Human Resources Director. “In keeping with the City’s core values, the Human Resources Department strives for continuous improvement while promoting innovation and flexibility to meet the changing needs of internal and external customers.”


OpenHire automates the hiring process by allowing Human Resources staff and hiring managers to review resumes electronically and effectively manage applicant information and job postings with the click of a mouse. The public will access the system from the Human Resources Department page on


Applicants without computer access will be able to view job listings and apply for positions using the online process on two computer kiosks in the lobby of the City Hall Annex, located at 66 Union Street, S. In addition, staff is available to assist applicants who experience challenges navigating the online application. While the department hopes to be paperless in the future, paper applications will remain available to job seekers who are unable to complete the electronic application.


Beginning, Monday, January 7, applicants can apply for City of Concord jobs, update contact information, and check the status of applications any time of the day online. Additionally, job seekers can also sign up for a job agent—an automatic email alert to notify them when a job posting matches their skill set. Applicants can update their job agent as their skills or job interests change. Candidates will also receive an email notification when the position has been filled.

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